Refund policy

We accept returns up to 14 days after arrival. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached, and if shoes, in its original packaging. The customer is responsible for shipping the item(s) back to the retailer. Your return will be processed as soon as it arrives back to us and you will be issued STORE CREDIT. Please note original shipping and return shipping are not reimbursed. ALL SALE ITEMS ARE FINAL SALE, no exceptions.

To start a return, please email us how at info@shoplabellaclothing.com. We will get back to you within 2-4 business days.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Please contact us at info@shoplabellaclothing.com to initiate an exchange.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded for your purchase via store credit to your email.